The Way Forward
The most successful service companies are those that are now embracing both a strategic approach and employing a real-time scheduling solution to grow their businesses and meet their burgeoning SLA requirements. Being able to satisfy planned demand is only half the battle, being able to satisfy unplanned demand is key.
Companies that have re-configured their resources, adopted a real-time scheduling solution and changed their business processes can now benefit from real-time visibility of field activity, engineer availability and data feeds such as GPS. Work schedules and routes can change dynamically throughout the day as demand patterns alter.
The 360 Dynamic Scheduling Engine
Real time scheduling requires a mix of technologies