Ericsson staff talking about the importance of meeting their customers’ demands, the benefits of automated scheduling and the need for continuous monitoring. They talk about how they ensure engineers are fully utilised and that the right skills are in the right place at the right time.
Hear how the company has gone from the bottom position in customer satisfaction all the way to the top by implementing field service management and real-time, dynamic scheduling from IFS.
See how radical automation of field workforce scheduling with IFS 360 Scheduling has transformed the quality of service delivered by Cubic Transportation Systems in the UK.
Using London Underground as an example, Mike Gosling talks about the process of selecting the new software, its implementation and the lessons they learned along the way.
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Download “Success, in 5 minutes” here. It’s all the highlights, in handy PDF format.