360 Scheduling to the rescue!

The Mansfield Group, one of the UK’s largest dedicated vehicle recovery and breakdown operators, has selected IFS 360 Scheduling’s Dynamic Scheduling Engine (DSE) to support them in meeting their demanding 20 and 30 minute response time, emergency breakdown calls.

With over 100 breakdown technicians on the road and many time-sensitive contracts to respond to, including the Police and the Highways Agency, The Mansfield Group have a particular need for an ‘always optimising’, truly dynamic, scheduling system.

Darrell Mansfield, Chairman of The Mansfield Group said “We have been looking at scheduling systems over recent months and IFS 360 Scheduling’s DSE kept coming up as the leader in the field. From our initial meeting on November 2nd, it was very clear that their background in emergency services meant that they immediately understood our business demands and response time needs, plus their can-do attitude was very refreshing”. He continued, “Having recently won the ‘Green Flag’ contract, we knew we had to support our business growth and make a major investment in technology. We are confident that the 360 DSE will give us a return on our investment within a matter of months, just as the winter approaches and, hence, our busiest time of the year.”

Laurent Othacéhé, CEO, IFS 360 Scheduling added “We are very pleased to be working with The Mansfield Group. Their need is characteristic of modern businesses that require a truly dynamic scheduling system, which is exactly what IFS 360 Scheduling’s DSE is. The exciting thing about this latest project is that it began with a phone call only a few weeks ago. The project started the following week and we have now begun phase 1 which will be in place by the end of the year with phase 2 kicking off in January 2012 – probably the quickest project we’ve ever been involved with!”

Photo of Mansfield Group truck with Darell Mansfield and 2 executives from 360 Scheduling standing in front.

Left to right: Laurent Othacéhé (CEO, IFS 360 Scheduling), Darrell Mansfield (Chairman, The Mansfield Group) and David Bochenski (VP Business Development, IFS 360 Scheduling)


Specialising in vehicle recovery, rescue, storage and repair, The Mansfield Group originates from 1978 where it commenced operations in the village of Biggin, Derbyshire, providing all manner of garage services for Car, Commercial and Plant. In 1988 the company relocated to a purpose-built facility in Buxton, Derbyshire with support centres in Ashbourne and Macclesfield. Over the last 10 years, The Mansfield Group have specialised in vehicle recovery, rescue, storage and repair providing services to all the major Motoring Organisations, Police, Council and Government Agencies. Now operating from 11 service centres, covering the North and Midlands, employing nearly 300 staff and operating over 220 specialist vehicles.

More information is available at www.themansfieldgroup.com.