KPI Monitoring
The plans output by the 360 DSE are archived into a database. This data is then used to monitor Key Performance Indicators such as resource productivity, average travel per activity and resource utilization.
The KPI monitoring system can also be used in an automatic feedback loop to alter the scheduling parameters used each day by the 360 DSE in order to achieve the business’ desired KPI targets. In the same way as central banks use interest rates to control inflation, the KPI monitor can automatically use scheduling parameters such as the cost of travel and the value of activities to maintain KPIs. For instance if the business targets are 80% resource utilization and 90% SLA hit rate, the KPI monitor will react when these targets are missed by more than a defined % threshold. Reports are automatically emailed to key staff informing them of the proposed changes, as well as the day-to-day performance of the system.
This self-optimizing, self-adjusting behavior is unique to the 360 offering. It enables service managers to focus on unforeseen operational exceptions, confident in the knowledge that the high level business requirements are being automatically accomplished by the 360 Solution.