IFS 360 Scheduling

IFS anbnounces new webinar series

iamagb — Wed, 22 May 2013 06:42:19 +0000

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THE PATH TO MOBILITY STARTS HERE.

Martin Gunnarsson, IFS’ Mobility Expert, invites you to
join him on a voyage of discovery into the world of mobility. In a series of three 30 minute webinars, Martin and his guests will reveal the awesome potential of mobility and how to unlock it.

WEBINAR #1

THE BUSINESS CASE FOR MOBILITY.

This webinar addresses how mobility impacts upon your business in two distinctive ways. In tangible terms with mobility it becomes easier to close deals, improve the accuracy of your delivery process and process orders with a higher degree of precision. The intangible gains from mobility are the way it can improve the markets perception of your company and raise the level of employee satisfaction.

Invited guest:

Aly Pinder Jr, Senior Research Associate, Aberdeen Group.

Choose from the following two sessions:

MAY 29, 09:00 CET. Register>>

MAY 29, 16:00 CET. Register>>

WEBINAR #2

THE PATH TO MOBILITY.

This webinar talks about Mobile business opportunities and how it is possible to reach your business objectives faster with mobility. Other topics covered include business benefits on both a personal and corporate level what is best path to pursue to enable mobility to evolve and transform your business.

Invited guest:

Henrik Sjöstrand, CTO Mobility Nordic, IBM.

Choose from the following two sessions:

JUNE 4, 09:00 CET. Register>>

JUNE 4, 16:00 CET. Register>>

WEBINAR #3

GET SMARTER. GET MOBILITY.

This webinar discusses the role of business intelligence and how mobility enables you to process mobile data and enhance data quality for more informed decision making. Also how information delivery in real time can reduce risk and again enhance decision making.

Invited guest:

David Andersson, Director IFS Labs.

Choose from the following two sessions:

JUNE 12, 09:00 CET. Register>>

JUNE 12, 16:00 CET. Register>>

FIND OUT MORE ON OUR MOBILITY WEBSITE: www.ifsworld.com

LEGAL NOTICE | info@ifsworld.com

© 2013 Industrial and Financial Systems, IFS AB (publ), all rights reserved. IFS World Operations AB is a limited liability company registered in Sweden. Corporate identity number: 556040-6042. Registered office: Teknikringen 5, Box 1545, SE-581 15 Linköping.

Customer Service is a waste of time!

iamagb — Tue, 21 May 2013 15:45:23 +0000

Too many service operations waste time by being inefficient in their processes and use of technology. But customer service itself is not a waste of time of course – customers are precious and we need to ensure they stay loyal and continue to buy from us. Read Laurent Othacéhé’s latest blog posting to find out more … http://j.mp/10K1hZ5 (opens in new tab)

IFS success in sales to field service companies

iamagb — Fri, 15 Mar 2013 18:06:59 +0000

Check out this TEC Blog Post on IFS’s recent wins in field service management, by P.J. Jakovljevic http://bit.ly/ZxUSBA

Spencer Technologies selects IFS Metrix Service Management

iamagb — Tue, 05 Mar 2013 07:34:20 +0000

IFS, the global enterprise applications company, announces that Spencer Technologies, a provider of network design, infrastructure installation, and technology deployment services for retail locations, has selected IFS Metrix Service Management as its field service management solution.

Spencer Technologies, of Northborough, Mass., USA, will use IFS Metrix Service Management software to support its more than 150 W2 technicians across five locations. With 95 percent of company revenues from retail, Spencer Technologies provides a wide range of services such as rollouts, new store/remodels, site surveys, service/repair & break/fix, depot/warehousing, debit/data & key encryption, staging/integrations, telephony support, helpdesk and project management.

“Given our significant number of technicians working at customer sites, and the demanding nature of our multi-site retail and food service customers, moving to a best of breed field service management solution makes a great deal of sense for us,” Spencer Technologies CEO David Strickler said. “This investment will help us on two levels. First, the IFS Mobile platform will help our technicians automate remote tasks and be more responsive to emerging customer needs. Secondly, IFS Metrix Service Management will allow us to configure our workflow to streamline project management, while automating processes that in the past would have required manual intervention.”

“A leading company like Spencer Technologies is smart to get in front of the curve on the trend towards effective enterprise mobility,” IFS North America Senior Vice President Larry Laux said. “But regardless of how flashy and appealing something like the IFS Mobile Android App may seem, it is still only as powerful as the back office applications it supports. Spencer Technologies has already grown both organically and by acquisition. And with IFS Metrix Service Management, they will have the automated and standard processes that will allow them to scale their operation during additional growth while exceeding the expectations of their customers.”

IFS sponsors FSM 2013 in Australasia

iamagb — Thu, 14 Feb 2013 17:46:22 +0000

IFS is proud to be a sponsor of:

5th Annual Field Service Management Summit

Australasia’s Leading Summit for Field Service & Workforce Mobility

20 – 21 March 2013 • Australian Technology Park, Sydney, NSW

The 5th Annual Field Service Management Summit is Australasia’s most established event for field service management and field force automation. Each year the event brings together 200 senior-level professionals from across Australia and overseas to discuss the latest developments in field service management, workforce automation, asset management, dispatch management, general enterprise mobility and mobile computing to achieve higher workforce mobility and productivity, effective field force automation, advanced scheduling and automated workforce management with effective mobile workforce solutions.

For more information, and to reserve your places, visit http://bit.ly/XHgoGu

Making a splash with Reading University

iamagb — Wed, 24 Oct 2012 12:58:36 +0000

IFS 360 Scheduling proudly announces its sponsorship of Reading University Rowing Club (RUBC). As the English weather gets colder and skies greyer, the brave souls of RUBC will be out on the water training hard – and competing hard too – whatever the conditions.

One of the UK’s top rowing universities, RUBC is faced with a continual need to upgrade its ‘technology’ (meaning boats, oars and suchlike). A challenge to which we can readily relate, as we face it everyday too!

You can read the full story here or on the University of Reading website here (links open in new tab/window).

The Knowledge: Tracking and Scheduling

iamagb — Fri, 14 Sep 2012 09:28:04 +0000

Service Management – the leading UK journal for Service Management – has launched a new initiative this week called ‘The Knowledge’.

It is a central resource for feature articles and expert opinions on specific topics. This one is all about “Scheduling & Tracking” – a subject that we know lots about!

We provided a provocative article by Ian Mapp all about how the time dimension is more critical to optimal scheduling than you might have realised.

Find it, and all the whole publication here (opens in new page)

360 Scheduling partners with Intergraph

iamagb — Mon, 10 Sep 2012 08:51:41 +0000

IFS 360 Scheduling has signed a partnership agreement with Intergraph that will deliver an innovative scheduling and optimization solution to boost workforce productivity and customer service within the utilities industry.

Intergraph, based in Huntsville, Alabama, USA, provides software for visualization of complex data to businesses and governments in over 60 countries. The combined offering will enable utilities to more efficiently send the right personnel to the correct job on time, resulting in increased productivity, improved customer service and reduced costs.

You can read the full announcement here (opens new page).

360 Scheduling continues global expansion

iamagb — Mon, 03 Sep 2012 07:11:52 +0000

IFS 360 Scheduling continues its global expansion with a major new contract signed in East Asia. The telecoms company will use our real-time Dynamic Scheduling Engine to optimize its mobile workforce and improve further its already excellent levels of customer service and satisfaction.

Further details can be found here (link opens in new page).

Going the right way with mobile tools?

iamagb — Thu, 19 Jul 2012 10:05:37 +0000

The Aberdeen Group has published a new report in its Field Service 2012 series, entitled “Mobile Tools for the Right Technician”. Based on research with 220 service organisations, it provides fact-based insights into all aspects of deploying mobile technology to your engineers – including recommendations for action.

Here at IFS 360 Scheduling we use the real-time data that you get back from the field to continuously drive our optimisation engine and deliver the best possible service performance, so this is a subject that fascinates us too!

For a limited period, you can get a complimentary copy here