Case Studies, White Papers and Articles
Articles
There is such thing as a Free Lunch
If you ever wondered why scheduling a field service workforce is so complicated or why Chinese Postman might be involved download this article.
Aberdeen Group White Papers
- Field Service Scheduling and Routing - A guide to Service Delivery Excellence
Download PDF - The Mobile Field Service Update – 2007 and Beyond
Download PDF - Service on Time, All the Time - Field Service Scheduling and Routing Optimization
Download PDF
Client Case Studies
a&o systems + services UK Ltd is a leading independent IT infrastructure services provider, delivering flexible multi-vendor, multi-technology field, on-site and project services throughout the UK and Western Europe. The company employs some 2,500 people and delivers services directly to medium-sized commercial organisations and public sector bodies; or in partnership with IT outsourcers, service providers or original equipment vendors.
Winterhalter is a market-leading supplier of warewash systems - high quality glass and dishwashing machines - for the commercial market. Pubs, restaurants, retailers, hotels, hospitals and many other businesses rely on the Winterhalter package - comprehensive pre-sales advice; the machine itself; the design and installation; plus training, service and maintenance contracts.
Technolog has over 25 years' experience in the design and manufacture of battery-powered data logging, meter reading and pressure control products for the water, gas and electricity utilities. The company is widely regarded as the market leader, with an installed base of over 300,000 devices monitoring water usage and leakage, electricity consumption, gas temperature and pressure.
“360 have understood the intricacies and complex rules involved and enabled us to provide our meter readers with full eight hour work schedules, taking in to account start and end points and travel time. The system is able to cope with the volume of data, process it very quickly and demonstrate significant routing and scheduling efficiencies.”